I don't know if my experiences are different from yours, but I really don't understand why I have to chase people down to purchase their product. We have a white vinyl fence that surrounds our back yard. About a month ago the neighbor boy threw a rock at it and broke one of the panels. I also have a gate that doesn't work very well. I naturally called the company who originally did my fence. I talked to who I assumed is the owner of the company and he said he would stop by to give me a bid the next day. He never showed or called. I called again, left a message, no response. My wife called, left a message, no response yet again. I know it isn't a huge job but I also understand very well the concept of keeping the customer happy so they will refer new people to you.
I have had similar experiences in my professional life as well. I am interested in a certain dental implant system and I have requested information several times to no avail. I don't think I will ever understand why some businesses don't want to take my money. But what can you do?
As far as my fence goes I am calling a different company to come and take care of it. I won't ever recommend the previous company to anyone. Will the loss of my patronage hurt them? I doubt that losing my business alone won't hurt them, but if they make enough people angry with their poor customer service they could go under. As far as the implant system goes, they have the corner on the market so I guess I will have to just put up with it for now. Frustrating.
That is all
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